Renting info for tenants in Townsville

As a tenant, you have the right to live in a safe, secure, and quiet environment that is managed in accordance with the law. You also have a responsibility to take good care of the property, pay the rent on time, and adhere to the terms of your tenancy agreement. It’s the landlord or Property Managers responsibility to maintain the investment property to a safe and liveable condition.


Want to learn more about tenant rights and real estate renting information? Contact us today.


Real estate rental FAQs

Do you conduct routine property inspections?

Yes, part of our property management service is conducting periodic inspections. This helps us ensure your rental property is being well maintained, and to determine if there are any repairs or maintenance items requiring attention.


What is considered an emergency repair for real estate rent?

In the event of any repair or maintenance issue, we suggest tenants do not try and rectify the issue on their own or engage a tradesman without first consulting their Property Manager. According to the RTA, the Act states emergency repairs are:

  • A burst water service or a serious water service leak
  • A blocked or broken lavatory system or fittings
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm, fire or impact damage
  • A failure or breakdown of the gas, electricity or water supply to the premises
  • A failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
  • A fault or damage that makes premises unsafe or unsecure
  • A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of premises; or
  • A serious fault in any staircase, lift or other common area which inhibits or unduly inconveniences residents in gaining access to or using the premises.

In the event of an emergency repair, please call 0414420404 or 0402330355.


What happens to my bond?

Your rental bond will be lodged with the Residential Tenancies Authority (RTA) shortly after we receive your payment. You will receive a bond receipt, confirming lodgement of your bond with the RTA. Your rental bond will be held for the duration of your tenancy and refunded to you once we have completed your final inspection on vacating the property. In order to obtain a speedy refund of your bond, you should ensure that all rent is paid up to date and that all cleaning and repairs are completed prior to handing back your keys. Need a recommendation for a bond cleaner? Get in touch with us today.


When should I pay rent? – Real estate rent

We recommend allowing 2 banking days when transferring payments electronically to ensure sufficient time is allowed for the funds to be received. Tenants not making their rent payments by the due date will be issued with a breach notice. If breach notices are not rectified, possible termination of the agreement may occur. We understand that things happen in life that might make it difficult to pay your rent, however, we ask that you please contact us as soon as possible so we can be aware of your circumstances. We may be able to offer advice to assist in resolving the matter.


Do I need contents insurance?

Yes, contents insurance is the responsibility of the tenant. In the event of a natural disaster or break-in, not having insurance can be stressful and potentially leave you with a sizeable dent in your bank account. We strongly encourage you to insure your personal possessions against any theft, loss, or damage.


Can’t find the answer to your question or need to speak with our Property Managers directly about tenant rights? Contact us for renting info for tenants (renting).


Useful information for tenant rights on investment property: